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Inside the mind of a challenger: How HCLTech is reshaping Financial Services with AI
HCLTech recognized as a Customers’ Choice in 2025 Gartner® Peer Insights™ Voice of the Customer for Managed Network Services
Fresh off the momentum of our recently concluded Financial Services Advisor and Analyst Day, we’re proud to share that IDC has published a new report titled “HCLTech: Positioning for the AI Era,” offering a recap of HCLTech’s Financial Services Analyst Day. "Prominent themes at this event included the company's recent financial performance, AI-intrinsic strategy, and client transformation efforts. The day highlighted HCLTech's shift toward outcome-based, IP-led service delivery supported by proprietary AI platforms and strategic partnerships, with a focus on cost efficiency, innovation, and domain-specific AI solutions. Case studies from several clients illustrated HCLTech's impact in modernizing systems, enhancing productivity, and embedding Responsible AI across operations," explained Pete Marston, senior research director, Intelligent Application Services at IDC.
Here are a few insights from the IDC coverage:
AI-Intrinsic Strategy at the Core
According to the report, “In the Q&A session, HCLTech noted that its AI-driven strategy is being rolled out with existing clients rather than new ones as familiarity is key. The company is targeting 30%+ cost savings through AI and has developed automation "recipes" across a dozen areas to deliver efficiencies for its top 100 clients.”
Customer-Centric Innovation at Scale
The report noted, “Demand is growing for domain-specific AI and GenAI solutions, and HCLTech is adopting a proactive approach with homegrown offerings and platforms like AI Force, AI Foundry, and AI Labs. These platforms support clients in building repeatable, industry-focused AI solutions. Strategic partnerships further strengthen HCLTech's ecosystem, and the company is reorienting itself, aiming to double revenue with half the workforce by leveraging AI to drive significant cost efficiencies.”
Download the report to learn more.
Fresh off the momentum of our recently concluded Financial Services Advisor and Analyst Day, we’re proud to share that IDC has published a new report titled “HCLTech: Positioning for the AI Era,” offering a recap of HCLTech’s Financial Services Analyst Day. "Prominent themes at this event included the company's recent financial performance, AI-intrinsic strategy, and client transformation efforts. The day highlighted HCLTech's shift toward outcome-based, IP-led service delivery supported by proprietary AI platforms and strategic partnerships, with a focus on cost efficiency, innovation, and domain-specific AI solutions. Case studies from several clients illustrated HCLTech's impact in modernizing systems, enhancing productivity, and embedding Responsible AI across operations," explained Pete Marston, senior research director, Intelligent Application Services at IDC.
Here are a few insights from the IDC coverage:
AI-Intrinsic Strategy at the Core
According to the report, “In the Q&A session, HCLTech noted that its AI-driven strategy is being rolled out with existing clients rather than new ones as familiarity is key. The company is targeting 30%+ cost savings through AI and has developed automation "recipes" across a dozen areas to deliver efficiencies for its top 100 clients.”
Customer-Centric Innovation at Scale
The report noted, “Demand is growing for domain-specific AI and GenAI solutions, and HCLTech is adopting a proactive approach with homegrown offerings and platforms like AI Force, AI Foundry, and AI Labs. These platforms support clients in building repeatable, industry-focused AI solutions. Strategic partnerships further strengthen HCLTech's ecosystem, and the company is reorienting itself, aiming to double revenue with half the workforce by leveraging AI to drive significant cost efficiencies.”
Download the report to learn more.